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RECOMMENDATION-SYSTEMS5 MIN READ

New User Onboarding Walk

Design a cold-start onboarding flow that gathers high-signal preferences and balances relevance with exploration.

No history yet A new manager has zero clicks, zero completions, and one urgent need. The first slate must be useful enough to earn the second session. Cold start is where the product buys the model its first useful signal. Cold-start slate Ask -> Match -> Mix -> Learn Ask one or two high-signal questions, match them to item metadata, mix confidence with exploration, and instrument the first action. Lazy default Show global popularity The first slate is useful and informative. A cold-start question is worth asking only if it changes the slate. 01 Ask 02 Mix 03 New item…

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