RECYCLING-OPERATIONS5 MIN READ
Tell a customer their load was rejected
Use a BATNA-aware, interest-based conversation to address a rejected commercial recycling load.
Kelly K Commercial customer E Evidence I Interests A Agreement The call 20 sec Customer escalation Kelly says the rejection fee is unfair and another hauler will take the account. If you react to the threat, you may trade away quality without solving the contamination. $450 rejection fee 2 loads at risk
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