Use 5 Whys to trace a rejected OCC bale from symptom to a process countermeasure.
OCC bale 24 was rejected by the buyer for moisture above acceptable condition. Ask why until the answer points to a process countermeasure, not a weather report. The common trap is stopping at rain caused wet cardboard, which describes the condition but does not change the process. 5 Whys Why 1 Why did the buyer reject the bale? Why 2 Why did that condition enter the bale? Why 3 Why did the operation not prevent or catch it? Why 4 Why does the current process allow that? Why 5 What process change would prevent recurrence? The bale was rejected because…
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