Walk an exception to root cause
Move a reporting exception from symptom correction to root-cause action.
Recurring defect A validation error returns for the third month. Repeating the manual fix makes the reporting team faster at rework, not better at control. Root cause Symptom -> cause chain -> process action Ask why until the answer points to a process that can be changed. Stop when the fix prevents recurrence, not when blame feels assigned. Shortcut Fix rows again Less rework next cycle. Do not stop at the first answer that explains the defect; stop at the action that prevents it. 01 Define 02 Ask why 03 Fresh case Step 1 The validator says 214 customer rows…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in