Run Five Whys on Long Ticket Times
Use a Five Whys root-cause chain to identify a fixable process cause behind long ticket times.
Friday entree ticket times repeatedly exceed target, and the first explanation is that cooks lack urgency. Root cause analysis: follow evidence from symptom to a fixable process cause. The common trap is stopping at the person closest to the symptom. That creates blame without prevention. Why 1 Why were entree times above target? Twenty-two entree tickets arrived within seven minutes. Start with the measured symptom, not a judgment. Why 2 Why did tickets arrive together? The host sat three delayed reservations and two walk-ins in one burst. Move upstream to the trigger. Why 3 Why were reservations delayed? Large parties…
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