Spot the body-language blocker
Recognize body language that blocks a shopper's sense of control during approach.
The words may be polite, but the stance changes how they land. Find the body-language blocker. Associate standing in the shopper's path Correct. Blocking the path makes a greeting feel like pressure and reduces honest discovery. Scarf wall display The display may matter for tangibles, but it is not the pressure cue. Shopper holding a scarf The shopper's product interest is useful for discovery. The issue is how the associate positions around it. Open space near endcap That open space is actually where the associate should stand: visible, side-on, and out of the path. approach body language Nudged approach and…
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