Prioritize customer-facing actions on a busy retail floor using RATER service standards.
Rush setup Fitting room is backed up, pickup is waiting, a display is messy, and one shopper has an active size question. The first move sets the service standard for everyone watching. The framework RATER triage Use RATER to sequence customer impact under pressure. Acknowledge -> Unblock -> Restore Customers first, promises second, fixtures third. Less customer effort during the rush Acknowledgement buys time only when the associate keeps the promise that follows. 01 Acknowledge 02 Unblock 03 Restore Opening scan Step 1
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