Keep the floor lines at your fingertips
Recall service-safe lines for greeting, browsing, discovery, and recovery moments.
Approach Observation-based greeting Use when a shopper is comparing or pausing. Hi, I am here if you want to compare those two. Names the visible behavior and offers help without forcing a yes. Browsing boundary I am just looking. The shopper sets a boundary after your greeting. Your line Absolutely. I will let you browse; the new arrivals are on this side if that helps. Are you sure? I can help. It respects autonomy and leaves a useful orientation cue. Discovery Which line opens better discovery? Best seller is evidence only after fit is known. Recovery OAT What does OAT…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in