RETAIL-FLOOR-SERVICE6 MIN READ
Guide a price-sensitive shopper without shrinking value
Use budget-respecting discovery to recommend value without defaulting to the cheapest option.
Parent P Buying a school backpack B Budget T Trade-off V Value The moment 20 sec Back-to-school aisle A parent is comparing backpacks and says they do not want to spend too much because their child may outgrow it. The associate needs to respect budget while still discovering durability and use. The formula 60 sec Budget-respecting discovery Acknowledge budget, ask trade-off, recommend value
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