Run a RATER reset after the rush
Use RATER to prioritize a post-rush floor reset by customer impact.
The move: reset the floor by customer impact, not by habit. RATER turns the post-rush reset into a service decision. Start with responsiveness: who is waiting, blocked, or unable to get help? Then check reliability: did the rush create wrong holds, missing sizes, mislabeled promotions, or broken promises? Next restore tangibles where shoppers enter, decide, and pay. Then rebuild assurance by briefing the team on any product or policy confusion. Keep empathy as the lens: fix what reduces effort for the next shopper. Clear Customer Blockers Fitting-room pileups, register queues, and unanswered pickup questions come before perfect folds because they…
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