REVENUE-OPERATIONS5 MIN READ
Handle the expansion-credit fight between CS and Sales
Navigate a cross-functional ownership dispute by clarifying roles around the outcome.
Alicia A CS Leader 01 Reframe 02 Clarify 03 Redesign The tension Alicia says: “My team found the opportunity, and Sales is acting like they own the whole win.” If you solve only the current dispute, the next shared account will create the same fight. The framework RACI lens Separate contribution, ownership, consultation, and visibility so the process can carry the relationship. RACI helps you redesign the motion instead of litigating effort alone. R Turn 1
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