Commit to a PDCA return fix
Create a small PDCA commitment for one returns-process improvement.
a two-day PDCA test on one reverse-logistics handoff such as unmatched RMAs, inspection queue aging, refund macro clarity, quarantine trigger use, or supplier-claim evidence capture Choose a return process problem where a small operational change can be tested in one depot, queue, channel, or product category. Plan: The return handoff I will improve is ___. Baseline metric: ___. Do: For two days I will change ___. Check: I will compare ___ before and after. Act: If it works, I will standardize ___; if not, I will adjust ___. In 2 days, check whether the test ran and whether the before/after…
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