Do not solve the return before SIPOC
Build a SIPOC boundary for a returns process before changing the workflow.
SIPOC prevents premature workflow surgery. It asks what must enter the reverse-flow process, what comes out, and who depends on each output. Suppliers In reverse logistics, suppliers are not only product vendors. A customer, carrier, store associate, marketplace platform, repair shop, fraud tool, or warranty database may supply critical information. Inputs Inputs are the facts and materials the process needs to work: RMA number, reason code, product condition, serial number, photos, receipt, carrier scan, and warranty status. Weak inputs create expensive inspection, refund, and disposition delays. Process, outputs, customers The process column should stay high level: authorize, label, receive, inspect,…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in