Name the return process before fixing it
Use SCOR Return language to locate the first controllable failure in a reverse-logistics miss.
Reverse logistics gets noisy when every miss is called a return. The practical move is to split the flow into named process steps before deciding what to fix. Authorize and capture the signal The return starts before the box moves. The authorization step captures reason, condition, customer expectation, label status, and evidence. If this signal is weak, every later step pays for the ambiguity. Move, receive, and match The physical return has to be connected to the digital case. A carrier scan, RMA number, receiving event, and exception rule create the chain of custody. Without that chain, customer service and…
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