Recall customer-safe refund-status language that links visible status to backstage evidence.
Reflex vs. move How should you answer 'Is my refund almost done?' Do not promise certainty you do not have; give evidence and the next gate. Objection The customer says: 'You have had my item for days. Are you delaying my refund?' The return is received and inspected, but credit batch has not run. Your line I can see the item was received and inspection is complete. The remaining step is the credit batch, which is scheduled tonight; if the email is not sent by tomorrow morning, we will open a credit exception. Blaming the bank before your own credit…
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