Sort leading and lagging return metrics

Sort each metric by its primary dashboard role. Ask whether it warns early, reports outcome, quantifies economics, or reflects customer trust. Leading warning Lagging result Cost impact Customer trust Unmatched RMAs older than 12 hours Monthly return rate by category Write-off dollars from scrapped returns Repeat contacts per refund case Inspection queue age by station Refund SLA miss percentage last month Recovered supplier credit from defect claims Customer sentiment after return resolution

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