Walk the returns bottleneck
Apply Theory of Constraints to identify and protect the bottleneck in a returns depot.
The false fix Receiving is empty by noon, yet 380 returns are waiting for inspection and refunds are still late. The visible queue was not the system constraint. Theory of Constraints Find the step that limits the whole system A reverse-logistics flow improves when the constraint improves. Improving a non-constraint can increase work-in-process without improving customer outcomes. Local speed Unload faster because the dock looks busy. Throughput rises when the constraint gets cleaner work and protected time. The depot is a system, not a set of busy stations. 01 Find 02 Protect 03 Try Constraint signal Receiving is clear. Inspection…
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