Walk the RMA gate
Design an RMA gate that captures enough input quality to route returns correctly.
The stuck gate The depot receives 63 store returns with no reason code, no customer promise, and no warranty flag. The boxes are physical; the process signal is missing. A weak input gate creates downstream inspection and refund delay. SIPOC in reverse flow Capture only the inputs that change routing SIPOC says the process depends on supplied inputs. In returns, the RMA gate should gather the minimum reliable signal needed for routing, inspection, credit, and recovery. Shortcut Let every return through and sort it later. The gate improves the next handoff instead of collecting trivia. Input quality is a reverse-logistics…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in