ROOFING-BUSINESS-MANAGEMENT5 MIN READ
Coach the service tech on job documentation
Use the GROW coaching structure to improve a roofing service tech's documentation habit.
Erin E Service technician G Goal R Reality O/W Options Thin notes 30 sec Scenario Erin fixes leaks but leaves short notes that do not support invoices, warranty calls, or estimator learning. Documentation is part of the repair product, not office paperwork. 4 photo types missing $650 disputed invoice last week
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