Find the few callbacks that drain the week
Use Pareto analysis to choose one high-impact roofing callback category to fix first.
The move: rank problems before you fix problems. Pareto analysis turns a messy complaint list into a priority list. For a roofing company, that matters because service capacity is scarce. The same crew lead who fixes callbacks is often the person you need for inspections, punch lists, and training. Count the type Start with categories that are useful enough to act on: flashing detail, pipe boot, nail pop, cleanup, scheduling miss, color mismatch, gutter damage, documentation gap. Avoid categories like "bad job" because they do not point to a fix. Weight the effect Frequency is useful, but hours and customer…
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