Apply PDCA to test and standardize a roofing callback reduction control.
Pipe-boot callbacks have appeared four times in six weeks, costing 18 service hours and two unhappy reviews. PDCA: Plan a small change, Do it in a controlled test, Check the data, Act by standardizing or adjusting. The trap is to retrain everyone immediately without knowing whether the failure is knowledge, checklist, inspection, material, or schedule pressure. Plan Problem: pipe-boot callbacks. Target: reduce misses to zero for two weeks on two crews. Test: required pipe-boot closeout photo plus crew-lead signoff before job completion. A good plan defines scope, target, and the exact control being tested. Do Run the control on Crew…
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