Build the A3 current condition
Convert a vague operational complaint into the current-condition section of an A3.
A manager starts with: Support handoffs are broken. The team needs an A3 current condition that can guide analysis. A3 current condition: unit of work, defect, baseline, segment, and time window. The common trap is to write a cause or solution in the current condition, such as Support needs retraining or build a better intake form. That skips the evidence base. Step 1 Name the unit and defect: enterprise onboarding handoffs missed the 24-hour acceptance SLA. This converts broken into an observable process gap. Step 2 Add baseline and current rate: 26 percent missed from June 3 to June 14…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in