Commit to turning an RCA action into a small countermeasure test with a follow-up measure.
Convert one RCA action item into a small countermeasure test within 72 hours Use this for an RCA where the cause is known but the action item is still too broad, such as improve validation, clarify ownership, retrain team, update process, or add review. A verified root cause points to a missing form field, but the action item only says improve intake. A failed control allowed a defect to escape, and the team needs to test a stronger detection barrier. A recurring SLA miss has a proposed handoff checklist that should be piloted before full rollout. An incident postmortem has…
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