Use control-chart reasoning to decide whether to investigate a special cause or improve the whole process.
Talia T operations analyst 01 Reframe 02 Explain 03 Act Metric spike 30 sec Scenario Monday escalations are up 18 percent. The VP asks what happened Monday. A single high point can be noise, signal, or part of a larger pattern. RCA should not guess which. +18% Monday vs Friday 20 points on chart
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