Walk the problem through DMAIC
Sequence an RCA through DMAIC so analysis, improvement, and control each happen at the right time.
SLA miss Refund approvals average 9.6 days against a 3-day SLA. A sponsor is pushing for automation, but the team has not isolated the delay. A fast fix can make the wrong step faster. DMAIC forces the sequence. DMAIC sequence Define -> Measure -> Analyze -> Improve -> Control Use the stages as gates. Do not improve before analysis, and do not close without control. Jump Buy automation now The fix addresses the delay mechanism and has a hold-the-gain plan. Each DMAIC stage answers a different question. Skipping one usually moves uncertainty downstream. 01 Define 02 Analyze 03 Control Decision…
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