Test the countermeasure small
Design a small PDSA-style countermeasure test with aim, measure, and learning loop.
Countermeasure risk A checklist looks like the obvious fix for failed onboarding handoffs. Rolling it out to every customer would be fast, but it would also make the first test expensive. The first version of a fix is usually a hypothesis. Model for Improvement Aim -> Measure -> Change -> PDSA Before rollout, define what improvement means and test the change small enough to learn. Rollout Send checklist to everyone Monday The team learns whether the fix improves the real target. Small tests protect the organization from confident countermeasures that do not improve the system. 01 Aim 02 Measure 03…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in