Choose the right data tool

Place each RCA data question under the tool that answers it best. Check sheet Stratification Control chart Scatter diagram How many defects of each type occur during the next two shifts? Do defects look different for enterprise, mid-market, and SMB accounts? Is this week's high error rate outside normal process variation? Does approval delay increase as queue size increases? Which weekday and shift produce the most missing-label defects? What categories should we count at the intake desk tomorrow? Did the process shift after the routing rule changed? Are larger invoice amounts associated with longer approval times?

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