Recall the OARS listening moves for salon consultations.
OARS What does OARS stand for in a salon consultation? I do not know the hair terms; I just know I hate this. Client lacks vocabulary and feels embarrassed. Your line You do not need the terms. Tell me what you want to see less of, and I will translate that into options. Do not quiz the client on technical language. It returns responsibility for translation to the stylist. Question or reflection? Reflections often clarify faster than another yes/no question. When should you summarize? Before service starts and before price/time is confirmed. A summary catches mismatches while they are still…
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