SALON-MANAGEMENT5 MIN READ
Coach repeated lateness without making it a character debate
Use SBI feedback to coach a stylist whose appointments repeatedly start late.
Mia M Senior stylist A Situation B Behavior C Impact The moment 20 sec Scene Mia has been late to three opening huddles. The issue is real, but a character label will make the conversation harder. The conversation can either reduce tension or turn the issue into a character fight. 3 choice points 1 relationship at risk
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