SALON-MANAGEMENT5 MIN READ
Recommend retail without making the client feel sold
Use active listening to recommend salon retail based on the client stated hair goal.
Ava A Color client Reflect B Link C Permission The moment 20 sec Scene Ava wants longer color life but dislikes pushy retail. The recommendation could build trust or confirm her fear. The conversation can either reduce tension or turn the issue into a character fight. 3 choice points 1 relationship at risk The formula
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