Use the DESC script to turn a tense no into a specific, respectful, outcome-focused conversation.
DESC is a no script for tense moments. It keeps the boundary from turning into blame. Describe Name the observable fact: "Migration testing is additional scope beyond the QA pass." Express Name the work impact: "If I add it today, release notes move to tomorrow." Specify Give a concrete ask or option: "We can keep current QA today or swap release notes for migration testing." Consequence Tie it to shared goals: "That keeps the release plan explicit and avoids silent quality risk." The positive no sits around DESC: yes to release quality, no to invisible scope, yes to an agreed…
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