Sort customer complaints by RATER dimension

Sort each complaint into the RATER dimension it most directly signals. Reliability Assurance Tangibles Empathy Responsiveness The website said access until 10, but my code stopped at 9. Reliability is the promised service working as stated; posted access hours and actual code behavior did not match. My reserved unit was not ready when the movers arrived. A reservation promise failed at the moment of use, so the primary gap is doing what the facility said it would do. No one could explain why my balance changed. Assurance depends on staff competence and clarity; unexplained billing makes the customer doubt control…

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