Work the daily close checklist with PDCA

Carts are left outside after close twice in one week, and staff still signed the close checklist. PDCA: Plan a small change, Do it, Check evidence, Act on what you learned. The common trap is to send another reminder without changing the work design. If the checklist remains a memory task done after closing pressure peaks, the same miss can repeat. Plan Move cart inspection to the final exterior walk and require one timestamped photo of the cart station. The plan changes the sequence and adds observable evidence instead of relying on memory. Do Run the revised close for three…

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