Move conflict from positions to interests
Use principled negotiation to serve two people in conflict without becoming the judge of their positions.
The conflict Two capable teammates are defending opposite solutions and want you to pick a winner. How you intervene determines whether they learn conflict skill or learn to escalate faster. Principled negotiation People separate from problem; interests before options Do not start by judging positions. First make the underlying interests visible, then generate options and test them against fair criteria. Reflex Pick a side The conflict becomes joint problem solving. Serve the people by helping them solve the problem, not by making one person lose faster. Reframe First intervention The Slack thread is hot and both people are repeating their…
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