Listen before you solve
Apply active listening as a servant-leadership behavior before offering advice or direction.
The move: make the person feel heard before you try to be helpful. Listening protects agency When people bring uncertainty, they are often testing whether the leader can hold complexity without taking over. A fast answer can shut down the very information the leader needs. Reflect before redirecting A useful listening response has three parts: name what you heard, check whether you got it right, and invite one more layer. This turns listening into shared diagnosis. Then serve the next step Listening is not an endless empathy loop. Once the constraint is clear, help the person choose a next action,…
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