Recall practical listening moves that preserve agency before a leader offers help.
Reflect What is the basic listening move before advice? Reflect the concern in your own words. Try: I am hearing that the blocker is not effort; it is unclear authority. Did I get that right? Objection I do not have time to listen; I need to solve it. Use when urgency tempts you to skip diagnosis. Your line Give me two minutes to understand the real blocker so I do not solve the wrong thing. Fast advice feels efficient but can create rework if the first interpretation is wrong. It protects speed and accuracy. Reflex vs. servant move How do…
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