Walk a miss back to ownership
Navigate a missed commitment using specific impact, inquiry, and a renewed ownership agreement.
The miss Aman's export is late, Finance is blocked, and your first impulse is to tighten accountability fast. Your path will either produce repair and learning or defensiveness and delay. SBI plus inquiry Specific impact, then shared diagnosis Start with facts and impact. Then ask what happened before deciding whether the person needs support, clarity, or consequence. Reflex Why did you miss this? The person can own the repair without having to defend their worth. Serve the person and the team by making reality clear enough to repair. Open First sentence You need to begin without softening the miss or…
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