Turn one live service-recovery situation into a specific, time-bound commitment.
A live service-recovery moment you expect in the next few days Situation: name the real customer or issue you expect. What I will do: write the exact first recovery line or action you will use. Make it concrete enough that another teammate could execute it. Trigger: When I notice the customer is chasing, repeating the story, or facing a missed promise, then I will use the line immediately instead of waiting for a perfect explanation. We will check back in 2 days on whether you used this recovery move in a live case.
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