Sort Recovery Moves by Justice Dimension

Sort each recovery action into the justice dimension it primarily repairs. Distributive justice Procedural justice Interactional justice Waive the fee that the customer was charged unfairly Assign one owner so the customer stops repeating the story Acknowledge the customer’s disruption in plain, respectful language Ship the replacement overnight at no cost Tell the customer exactly when the next update will come Avoid defensive phrasing when explaining what is known

Sign up free — one personalized lesson every day, matched to your role and goals.

Already have an account? Sign in