Use a regulation pause after bad news before responding with accountability.
Nina needs to absorb impact before explaining the migration details. Before: defense arrives before impact is acknowledged. After: the pause creates room for accountability. Nina takes one breath before speaking. That regulation pause stops the defensive reflex from owning the first sentence. She names the impact before the cause. This follows active-listening logic: understanding earns the right to problem-solve. She asks for where the issue showed up. The pause turns the exchange toward evidence instead of blame. She saves context for later. Facts land better after the other person feels heard. Impact first, cause second. bad-news pause Practiced a bad-news…
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