Commit to a PDCA huddle experiment
Commit to a small PDCA cycle for a spa operations issue with a checkable follow-up in two days.
Run one two-day PDCA experiment on a recurring spa operating issue. Choose a narrow issue such as late room resets, missing intake notes, robe size shortages, lounge noise drift, or delayed retail handoffs. PLAN: We will test [change] on [specific service/shift] because [problem]. Expected result: [metric moves]. DO: [owner] will run it for two days. CHECK: In the next huddle, we will review [metric/evidence]. ACT: We will keep, adapt, or stop the change based on what happened. In 2 days, check whether the experiment ran, what changed, and whether the team decided to keep, adapt, or stop it. A recurring…
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