Five Whys the linen shortage
Use 5 Whys to move from a recurring linen shortage symptom to a root cause and countermeasure.
Large robes run out every Friday by mid-afternoon, even though the team restocks the lounge twice per day. 5 Whys: keep asking why until the process condition behind the symptom is visible The common trap is to stop at a person-level answer like "the closer forgot" or "the runner was slow." That may describe the event, but it rarely prevents recurrence. Why 1 Why did the lounge run out? The afternoon robe cart had only small and medium robes. Start with the physical fact, not a blame statement. Why 2 Why did the cart have the wrong mix? Laundry returned…
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