RACI the seasonal package launch
Build a RACI map for a cross-functional spa package launch so ownership is clear before launch week.
A seasonal treatment package is three days from launch, but training, stock, booking rules, room setup, and approval are split across teams without clear ownership. RACI: Responsible, Accountable, Consulted, Informed The common trap is to invite every stakeholder to every discussion and call that alignment. In practice, too many co-owners slow decisions and leave launch gaps unresolved. List deliverables Name concrete outputs: protocol sequence, pricing, stock quantity, booking rules, therapist training, room setup, guest email, and launch go/no-go. RACI works on deliverables, not vague workstreams. A deliverable has a finish line. Assign Responsible Give each deliverable a doer: lead therapist…
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