Walk the Saturday capacity crunch
Use Little's Law logic to reduce spa waiting by managing arrival rate, work in process, and flow time.
Peak flow Six guests are in the relaxation lounge, three treatment rooms are turning, and new arrivals are due in 10 minutes. The manager must reduce waiting without asking therapists to rush touch quality. Little's Law WIP = Throughput x Flow Time In a spa, guests inside the active journey are work in process. If arrivals exceed the system's clean flow, waiting expands. Trap Add bookings and ask everyone to move faster Reduce waiting by smoothing arrivals, protecting bottlenecks, or removing non-value time. Do not solve a flow problem by hiding the line. Reduce WIP, increase true capacity, or shorten…
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