Map a broken escalation flow with SIPOC before you redesign it
Build a SIPOC map of a support-quality process so redesign targets are clear.
Support escalations for invoice-sync failures feel slow and inconsistent. Where is the process actually breaking? Map Suppliers, Inputs, Process, Outputs, and Customers before changing the workflow. Teams often blame the slowest team in the chain without checking whether the process enters that team in a usable state. Before People describe the process differently depending on their department. After The team sees incomplete logs and unclear owner assignment entering the flow before engineering even begins. Step 1 Suppliers: Support agent Customer Success System logs Start upstream. Who provides the inputs needed to move the case? Step 2 Inputs: Customer impact summary…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in