SUPPORT-QUALITY5 MIN READ
Run an after-action review without turning it into a blame circle
Practice facilitation language that keeps an AAR focused on expectation, difference, cause, and next change.
Team room TR Post-incident review 1 Set the standard 2 Inspect the gap 3 Name the change The moment 30 min review policy miss The group keeps saying “we all know this was bad,” but no one has yet defined the expected path. Without a standard, the review will drift toward opinion and blame. Teach beat 1 min AAR in practice Compare expected to actual before fixing
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