Sort support roles into a RACI map

Sort each role description into the correct RACI bucket. Responsible Accountable Consulted Informed The person who writes the customer-facing status update after every technical change The one owner who can be asked, “What are we promising the customer now?” The legal reviewer whose input is required before a refund exception is promised The account manager who needs to stay current but does not approve the workaround The engineer executing the rollback steps The finance lead who must know when credits are issued but is not part of the live decision

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