Fix the overtrained team
Choose the next development move when a team has plenty of training but little behavior change.
92% course completion 3 quarters with no behavior shift 11 managers avoiding hard feedback What is the strongest next move when the team already knows the feedback model but still avoids using it? Buy a second, more advanced course so the language feels even sharper before anyone tries it live. Create one required live feedback rep per manager, with prep and debrief built around that rep. Wait for annual reviews, because high-stakes moments create better learning than lower-stakes practice. Drop the development effort, because reluctance means the skill is more about personality than practice. The real gap is transfer. The…
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