Build a success profile
Build a role success profile using outcomes, competencies, skills, experiences, and derailers.
The Head of Support role is being assessed with adjectives instead of evidence. The panel needs a success profile before interviews continue. Success profile = outcomes + observable behaviors + skills + experiences + derailers. The common trap is writing a profile that sounds impressive but cannot be assessed. Words like senior, strategic, executive presence, and culture fit may be useful only after you define the behavior and evidence behind them. Before Needs a senior, calm, strategic support leader with strong communication and excellent stakeholder management. After Owns escalation reduction, manager coaching, support capacity planning, knowledge quality, and defect feedback…
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