TEAM-EMPOWERMENT5 MIN READ
Name the need behind resistance
Use observation, feeling, need, and request to respond to resistance without blame.
Dev D Backend lead O Observe N Need R Request Resistance line 20 sec The moment Dev calls the new release checklist "management theater" in front of the team. The facilitator can either defend status or uncover the need behind the resistance. 2 late nights 1 rollout checklist
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